Frequently asked questions.

Straight answers about how The Listing Dept works, what's included, and what it costs.

A question mark drawn as a grid of small rounded squares, with a terracotta square as its base dot

What is The Listing Dept?

A done-for-you marketing service for real estate listings. You submit a listing through one short form, and we deliver a complete branded package covering print, text, email, and social. No design work on your end.

How fast will I get my materials?

Fast. We confirm expected timing when you join, and most listings turn around quickly.

What do I get for each listing?

An email flyer, a print flyer (8.5x11), a text flyer, a social carousel, and a listing reel. Hosting an open house? Those materials are included too. New formats are added over time and included when they arrive.

Everything included with each listing: email flyer, print flyer, text flyer, social carousel, listing reel, open house flyer, guest and broker questionnaires, and the listing webpage

Is the first listing really free?

Yes. One free listing per agent, full package included. We'd rather show you than tell you.

Do I need any design skills?

None. You fill a short form, or upload your MLS sheet, and we handle the rest.

Can I request changes?

Yes. Every delivery includes a one-click revision link for price changes, swapped photos, open houses, status updates, etc., and we turn it around fast. Every version is kept.

What if a listing isn't in the MLS?

No problem. Just fill out the short listing form directly. The MLS upload is an optional shortcut, not a requirement.

Will it match my brand?

Yes. You set your logo, colors, headshot, and contact details once, and every listing comes out consistently on brand.

Can I use my own template design?

Yes. If you own a template you love, we'll rebuild it inside our system for your exclusive use and apply it automatically to every listing. There's a one-time build fee of $149 for your first template and $79 for each additional. Your design is never shared with or used by anyone else, and you'll confirm you own the rights to it when you submit it.

The same listing shown in two template styles side by side, with a third empty frame for an agent's own design

How is this different from Canva or template packs?

Those still leave the designing to you. The Listing Dept is done-for-you: you submit, we build and deliver the finished materials.

What happens if I use all my monthly listings?

Unused subscription listings roll forward for up to three months. If you still run past your allowance, Active and Power agents can add listings at $59 each, or upgrade in one click. We never charge a surprise overage. The listing simply waits until you say go.

I run a team or brokerage. How does that work?

One agreement covers your roster with a shared monthly pool of listings. Any agent can use it, no per-agent caps, and unused listings roll forward for up to three months. Pools have no setup fee, and roster changes are free: when an agent leaves, their replacement takes that seat at no charge. The one-time $100 per agent applies only when your roster grows past the size your pool covers. Each agent sets up their own branding or your marketing staff does it for them, and either can submit listings. Deliveries go to the agent and copy your marketing contact. Pricing is published, no sales call needed.

I'm a marketer or photographer who serves agents. Can I use The Listing Dept for my clients?

Yes. Pools for service providers are sized purely by the listings your clients send each month, with no cap on the number of agent clients you serve. Each client's branding is set up when their first listing arrives, included. You manage your agent relationships, we handle production, and everything runs at the same published pricing with self-serve signup.

Are the flyers print-ready?

Yes. The print flyer is 8.5x11 and formatted for printing, ready for open houses, showings, and mailers.

Can I cancel anytime?

Yes. Subscriptions are month to month. Cancel, switch plans, or update your card anytime through your billing portal.

What's your refund policy?

If something's wrong with a delivery, we fix it fast. That's what the revision link is for, and it solves nearly every issue. If we genuinely can't deliver a listing you've paid for, we refund it.

Do you post to social media for me?

Today we deliver ready-to-post files. Built-in scheduling is on the roadmap.

Still have questions?